FAQ

WHY CAN'T I LOG INTO MY ACCOUNT?

For questions regarding your account, please contact customer service at online@venessaarizaga.com or call us at 1-646-620-9779.

DISCOUNT CODES

Only one discount code per order may be used. Multiple codes cannot be combined.

HAS MY ORDER SHIPPED?

You will receive a shipping confirmation notice via email when your order has left the warehouse. If it has been more than a few days since placing your order and you have not received shipping confirmation, please contact customer service at online@venessaarizaga.com or by calling 1-646-620-9779.

 

HOW CAN I TRACK MY ORDER?

You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. It may take 24 hours for tracking updates to appear. If it has been more than a few days since placing your order and you have not received shipping confirmation, please contact customer service at online@venessaarizaga.com or by calling 1-646-620-9779.

 

THERE IS A PROBLEM WITH MY SHIPMENT / MY ORDER HAS YET TO ARRIVE. WHAT SHOULD I DO?

If your package gets lost in transit, don't worry, we will help you and find a solution. Please contact customer service at online@venessaarizaga.com or by calling 1-646-620-9779.

 

CAN I RETURN OR EXCHANGE PRODUCTS? 

Due to the unique and hand made nature of our product, we do not accept returns or exchanges on any of our items. Shipping and handling charges are not refundable.

 

WHAT IS THE WARRANTY ON MY PURCHASE? 

All products are covered under our standard warranty policy. 

We offer complimentary repair service for any item purchased from the Venessa Arizaga website within 1 year  from the purchase date.

Please email online@venessaarizaga.com to receive instructions and your repair number.

Please include your receipt as proof of the original date the product was bought. If you do not have the original receipt, a $50.00 fee will be charged for the repair. For repairs on products over 1 year from the date of purchase, an additional fee may be charged. Please allow 2-4 weeks for the repair to be returned.

 

CAN I ORDER A CUSTOM BRACELET/PIECE? 

Yes! You can order custom pieces here