Shipping & ReturnsRETURNS
We offer complimentary repair service of any item purchased from WWW.VENESSAARIZAGA.COM for 6 months after purchase. For repairs on products over one year old, a $50.00 charge will be assessed to your credit card. Please include your receipt as proof of the original date as purchased. If you do not have the original receipt, a $50.00 fee will be charged for the repair. Please allow 2-4 weeks for the repair to be returned. Your piece will be shipped via UPS or Fed Ex Ground unless you specify otherwise. An email notification will go out once the package has left the warehouse. We are not able to repair pieces bought at other retailer locations, please bring the item in question to the store from which your purchased it. We work directly with all of our retail partners to support their efforts with customers.
PLEASE NOTE: Packages that arrive COD will be denied.
TO: VS COLLECTIVE
442-D Lorimer Street Suite 165
Brooklyn, New York 11206-1036
REFUNDS AND PROCESSNG TIME
In the special case of a FAULTY GOOD WITHOUT REPLACEMENT AVAILABLE or NO REPAIR POSSIBLE ONLY a refund may be granted. This is based on the sole discretion of VS COLLECTIVE LLC. Your refund amount will exclude shipping costs. You will be notified via email to the address listed on your account when the transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information.
If your order has been sent to a destination within New York, all sales taxes will be refunded. Outside the Unites States, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside the US will be processed for customs clearance; any relevant import duty and tax charges will apply.
Please note that customs fees and any taxes associated with your purchases are the responsibility of the customer.
Orders will be processed Monday through Friday excluding federal holidays. Most orders ship within 7-10 business days of purchase. Orders received on weekend days, holidays and after 1pm. EST will begin processing the next business day. Shipping times may vary due to availability of merchandise. Orders are not delivered on weekends or federal holiday.
When requested, we will gladly mark International orders as "gift," but the cost of the item is stated on the customs form. Customs authorities require us to state the value of the gift item directly on the packaging.
We ship to all major countries.
All contents contained on this web site (including graphics, logos, text, button icons, software and images) are the property of Venessa Arizaga and is protected by Unites States and international copyright laws. You may electronically print and copy hard copy pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with VenessaArizaga.com. Any other use of this web site, including reproduction and Internet links, is strictly prohibited without our prior written permission.
The trademarks, logos, service marks and trade name of Venessa Arizaga may not be used without our written permission.
DISCLAIMER OF LIABILITY
We make no representation or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided "as is." Except otherwise provided under applicable law.
Protecting your online order information on Venessa Arizaga is important to us. In our shopping checkout process, we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order.
Making a credit card purchase is just as safe on our web site as it is via phone. If you prefer to order any merchandise from the website by phone, call 1-646-262-7618.
We currently accept Visa, MasterCard, American Express, Discover as well as PayPal payments. Payments will be debited and cleared from your account upon completion of the packaging of your order by Venessa Arizaga. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All card/debit cardholders are subject to validation checks and authorization by the cardholder.
We do not accept personal checks, money orders, or direct bank transfers.
If the issue of your payment card refuses to authorize payment to Venessa Arizaga, we will not be liable for any delay or non-delivery.
INSURANACE AND DELIVERY
Our customers have the option to request for shipping insurance while placing their order.
When you shop with Venessa Arizaga online or by phone we obtain from you information we need to complete your transaction. This may include your name, address, telephone number, e-mail address and credit card number. We also retain details of your specific product purchases and transactions with us.
USE and DISCLOSURE of INFORMATION
We may use the information we collect to process your purchase transactions, to send you marketing and promotional materials by mail or e-mail, and to help us improve our product assortments and services for you.
We do not provide information we collect to third parties.
We may send promotional e-mails to you only if you have asked to receive them. Each time your receive an e-mail from us, you have the right to "opt-out" or stop receiving them.
We have made every effort to display as accurate as possible the colors of our product that appears on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.
The Children's Online Privacy Act took effect on April 21, 2000. It imposes certain requirements on Web sites directed at children under 13 that collect information on those children, and a Web sites that knowingly collect information on children under 13.
We do not knowingly collect any personal information from children under the age of 13 on our web site.
No one under the age of 15 should submit any personal information to this or any Web sit without the consent of a parent or guardian.
All prices on our site are listed in US dollars. The bank that has issued your credit card determines the exact exchange rate that you pay, but it will match very closely with the going exchange rate. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates:
XE.com - Foreign Exchange Rate Calculator
Goods are faulty if they are received damaged or where a manufacturing fault occurs within 1 month. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund for the amount of the item purchased only. Shipping and handling charges are non-refundable.